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0/46
Foundation
0/43
Practitioner
0/37
Advanced
0/20
Super User
Advanced quizzes: 0 of 37 passed
  • ○Form Test Mode (not passed yet)
  • ○Pure Forms (not passed yet)
  • ○Conditional Formatting (not passed yet)
  • ○How to upload form elements to an SD (not passed yet)
  • ○Forms - Extract Data (the AI form builder) (not passed yet)
  • ○How to make form templates live for everyone to use (not passed yet)
  • ○Form builder: field types (not passed yet)
  • ○SD Forms (not passed yet)
  • ○Build a reporting system (not passed yet)
  • ○Endpoint Manager: finding endpoints and building your own UDF (not passed yet)
  • ○Configuring a UDF: columns and calculated columns (not passed yet)
  • ○Configuring a UDF: filters, grouping and endpoint details (not passed yet)
  • ○SD Dashboard: building a dashboard (not passed yet)
  • ○PaT SD Map Presentation (not passed yet)
  • ○PaT SD Map Overview (not passed yet)
  • ○Strategy System (not passed yet)
  • ○PaT SD Templates Overview (not passed yet)
  • ○How to use the PAR SD (not passed yet)
  • ○SD Security Settings (not passed yet)
  • ○SD Template Helper Functions (not passed yet)
  • ○Mastering the Business Strategy Template (not passed yet)
  • ○Using SDs as the LMS Document (not passed yet)
  • ○How to embed an SD into the LMS (not passed yet)
  • ○How to build modules in the Module publisher (not passed yet)
  • ○Module Publisher Content Options (not passed yet)
  • ○How to create module quizzes (not passed yet)
  • ○How to create module comprehension audits (not passed yet)
  • ○Module Completion Notification Setup (not passed yet)
  • ○Customer-specific training: setting it up (not passed yet)
  • ○How to create module evidential audits (not passed yet)
  • ○Module Admin: finding and managing modules (not passed yet)
  • ●Auto Escalation (this page)
  • ○How managers can turn on OOF for their staff (not passed yet)
  • ○Using Chat to SD to go from being a good manager to a great one (not passed yet)
  • ○Throttling (not passed yet)
  • ○Live H&S Reporting (not passed yet)
  • ○Chat Management - Pro Tips (not passed yet)
  1. Tuhinga āwhina
  2. Advanced
  3. Whakakake aunoa

I whakamāoritia ā-ipurangi tēnei whārangi, ā, tērā pea he hapa kei roto. Pānuitia te mea taketake i te reo Pākehā.

Whakakake aunoa

Whakarāpopototanga Ka aroturuki aunoa te pūnaha Whakakaha Aunoa a PaT i ngā rā kati o ngā mahi, ā, ka tuku ake i ngā mahi kua hipa i te rā kati ki ngā kaiwhakahaere teitei ake mēnā kāore ngā kaimahi e whiriwhiri anō i ngā rā kati i mua. Ina…

Kei tēnei whārangi
  • Ngā Hipanga
  • Te āhua o te whakakake
  • Hipanga 1
  • Hipanga 2
  • Hipanga 3
  • Hipanga 4
  • Hipanga 5
  • Hipanga 6
  • Hipanga 7
  • Hipanga 8
  • Hipanga 9
  • Te whakamahi i ngā mahi kawe-ake hei whakapiki i te pai o ngā mahi
  • Te whakakore i tētahi pikinga
  • Hipanga 10
  • Hipanga 11
  • Hipanga 12

Whakarāpopototanga Ka aroturuki aunoa te pūnaha Whakapikinga Aunoa a PaT i ngā rā kati o ngā tūmahi, ā, ka piki ake ngā tūmahi kua hipa i te rā kati mā te ara whakahaere ina kore ngā kaimahi e whakarite anō i ngā rā i mua. Ki te kore te kaimahi e tutuki i tētahi rā kati, ā, kāore ia e whakamōhio atu, ka heke tana kaute Pono o te Tūmahi, ā, ka waihangatia he tūmahi whakapiki mā tōna kaiwhakahaere. Ka haere tonu te whakapikinga mā ngā kaiwhakahaere katoa kia whakatauria rā anō te take. Ka whakaatu te pūnaha i ngā raruraru whakamahere i taua wā tonu, ka whakapūmau i te haepapa mā ngā paerewa o ngā whakaaetanga mahi, ā, ka āwhina i ngā kaiwhakahaere ki te tuku tautoko tōtika, kaua ki te urupare ki ngā raruraru mahi i muri i te pānga o te kino.

Ngā Hipanga

Kupu Whakataki. Ko te huarahi tere rawa ki te whakatika i ngā raruraru mahi i roto i tētahi tīma, ko te whakatika i ngā rā kati kua hipa. Mā te tukanga Whakakake Aunoa i ngā Mahi a PaT ka māmā noa iho tēnei.

He aha te Whakakake Aunoa? Ko te Whakakake Aunoa te tikanga a PaT hei āwhina ki te whakahāngai i te āheinga o te whakahaere ki ngā paerewa ngaio e hiahiatia ana e ngā kamupene ratonga e tino pai ana te tuku ratonga. Mā konei e mātua whakatika ai ngā takahanga ture, pērā i te hipa i te rā kati, mā te tuku aunoa i ngā mahi kua hipa te rā kati ki ngā taumata whakahaere teitei ake. Nā te mea mā PaT tēnei e whakahaere, kāore he tangata hei aroturuki i ngā rā kati, hei whai atu hoki. Ka nui te wā ka watea ki ngā kaiwhakahaere, ā, nā te mea he aunoa te tukanga, e kore ngā mōhiohio hira e hiahiatia ana e ngā kaiwhakahaere hei whakapiki i ngā paerewa hiranga e warewaretia, e waiho noa rānei nā te pukumahi o ngā kaiwhakahaere. He tino panoni nui te whakakake aunoa.

Ngā painga. Mā ngā whakakake mahi e kitea ai ngā hapa o te whakamahere, te whakawhiti kōrero, te āheinga rānei, me te tohu i ngā wāhi e hiahiatia ana he tautoko, he whakangungu rānei. Tērā pea ka māharahara ētahi ki te aroturukihia, ki te herea rānei ki te kawenga, engari ko rātou tonu pea te hunga tino whai hua: ina kitea ngā hapa, ka taea te tuku whakangungu hāngai hei āwhina i a rātou kia piki ake te hua, te māia me te pai ki te mahi.

Te āhua o te whakakake

Hipanga 1

Ka whakawhiwhia te kaimahi ki tētahi mahi e tōna kaiwhakahaere. Ka whakaaturia taua mahi ki roto i āna mahi kei te heke mai, me tōna rā kati.

Hipanga 2

Ka pukumahi te kaimahi ki ētahi atu mahi, ā, ka hipa te rā kati me te kore e whiriwhiri anō i taua rā. Ka takahia e tēnei te ture kotahi anake mō te whakahaere mahi i PaT: “E pai ana ki te kore e taea e koe te whakaoti i mua i te rā kati. Ko TE mea anake me mahi e koe, ko te whiriwhiri anō i te rā i mua i te hipa.” Ehara i te mea nui te kore e tutuki i tētahi rā kati; he āhuatanga noa iho tēnā o te ao. Engari he tino take te hipa auau o ngā rā kati ME te kore e whai whakaaro ki te whiriwhiri rā hou: he mahi kore ngaio tēnā, ā, he maha ngā wā ka hua ake he pānga kino nui ki ētahi atu tāngata o te pakihi. Ko ngā kaimahi e kore nei e whiriwhiri anō i ngā rā kati i mua i te hipa, e whakaatu ana kāore anō kia eke tō rātou pakaritanga ngaio ki te taumata e taea ai te whakahaere i ā rātou herenga. Mā ngā pūrongo a PaT e tino aro ai ki tēnei take, mā te raraunga ā-tūturu e tautoko te whakarite rautaki whakamahere mō ngā kaimahi kāore e tono āwhina. He maha ngā āhua o taua tautoko, pērā i te whakapai ake i ngā pūnaha whakahaere wā me te whakamahere kāore i te rawaka, te whakahāngai anō i ngā paerewa ngaio, te whakangungu rānei i ngā pūkenga whakahaere wā taketake, pērā i te whakarite wā motuhake mō ngā mahi, te whakauru wā tāpiri ki ngā whakatau tata, me te kī atu kāo. E rua ngā huarahi e whakaatu ai a PaT i tēnei take, i ngā Hipanga 3 me te 4.

Hipanga 3

Tuatahi, ka whakahekehia te whakatauranga Pono ki ngā Mahi a te kaimahi. Ka tātai anō a PaT i tēnei ia hāora mā te tātai nei: (Ngā Mahi Katoa - Ngā Rā Kati Kua Hipatia) / Ngā Mahi Katoa. Ka tangohia ngā rā kati kua hipatia i muri i te 3 marama. Ki te whiriwhiri anō te kaimahi i ngā rā kati i mua i te taenga mai, ka noho tonu tana Pono ki ngā Mahi ki te 100%: koinei te tino taumata. Ko te whāinga kia rite te whanonga ki tō te ngaio pono, māna e whakamōhio wawe te tangata nāna te mahi i tuku atu, ina tūpono ka kore e tutuki te rā kati. Mā konei ka whai wā te kaituku mahi ki te whakatikatika me te whakaiti i te tūraru, ā, ka taea e ia te tiaki i tōna mana i mua i te raru. He rerekē tēnei i te hunga kātahi anō ka mōhio i muri i te pānga o te raruraru, ka akiakina hoki kia whakatika i ngā kino i te meneti whakamutunga, i raro i te taumahatanga.

Hipanga 4

Tuarua, ka waihanga aunoa a PaT i tētahi mahi hiki take mā te rangatira o te kaimahi, arā, tōna kaiwhakahaere, ā, ka hoatu ki te kaiwhakahaere kia 5 rā hei whakatika i te take. Mā tēnei ka mārama ake te katoa ki te tukanga. Me titiro te kaiwhakahaere ki tēnei hei take pea hei tirotiro: e hiahia ana rānei tōna mema tīma ki te tautoko mō te whakamahere?

Hipanga 5

Ka tautuhia e PaT ko wai te rangatira o te kaimahi, ā, ka whakaingoatia taua kaiwhakahaere hei kaitono mō te mahi hiki take hou.

Hipanga 6

PaT hoki ka tohu i te rangatira ake o te kaiwhakahaere hei kaiwhakarite i te mahi kawe-ake, ā, ka tuku i taua mahi ki te kaiwhakahaere mōna, me te tono kia kimihia he aha te take kāore te kaimahi e tutuki ana i ngā rā kati. Kāore te rangatira o te kaiwhakahaere e whakamōhiotia wawetia: ka uru mai ia mēnā kāore te kaiwhakahaere e whakatau i te take i roto i ngā rā e rima, mēnā rānei me whiriwhiri anō te kaiwhakahaere i tōna ake rā kati. Ki te mahi tahi te kaiwhakahaere me te kaimahi kia oti ai te mahi, kia whiriwhiri rānei i tētahi rā kati hou e hāngai ana ki te nui o ngā mahi a te kaimahi, ka kati puku a PaT i te take kawe-ake, ā, ka tangohia atu i ngā tirohanga a te kaiwhakahaere me tōna rangatira. Koia tonu te kaupapa. Mēnā anake ka noho tōmuri tonu te mahi taketake, ā, kāore te kaiwhakahaere e whakahaere tika i tāna mahi kawe-ake, ka whakamōhiotia te rangatira o te kaiwhakahaere.

Hipanga 7

Hei whakarāpopoto, ka uru mai te rangatira o te kaiwhakahaere mēnā kāore te kaiwhakahaere e mahi, ā, ka hipa i tōna ake rā kati. Mā konei ka kawea ake te take ki a ia.

Hipanga 8

Ki te kore te kaiwhakahaere e aro ki te mahi a tana kaimahi e piki haere ana te taumata, ka heke te kaute pono o te kaiwhakahaere, ā, ka whakamōhiotia tōna rangatira.

Hipanga 9

Inaianei ka riro i te rangatira o te kaiwhakahaere he mahi kawe-ake nā tōna ake rangatira, ā, ka pēhia ia ki te whakatika i ngā mea e toru: he aha te take kāore te kaimahi e whakahaere ana i āna mahi, he aha te take kāore te kaiwhakahaere e whakahaere ana i te kaimahi, me te take e hē haere ana te whakamahere. Ka piki tonu te take ki ngā taumata teitei ake o te rārangi whakahaere, kia whakatauria rā anō.

Te whakamahi i ngā mahi kawe-ake hei whakapiki i te pai o ngā mahi

Tuhipoka. Ehara ngā mahi kawe-ake i te raruraru, ki te kore e auau. Ki te auau, ka tukuna e PaT he raraunga tūturu, kua kohia i te wā tonu, ki ngā kaiārahi, hei āwhina i a rātou ki te kōrero whai take ki ngā kaimahi i te wā tika. Koinei te rerekētanga nui. I te nuinga o ngā pakihi, kua pā kē te kino i te wā ka mōhio ngā kaiārahi kua hē tētahi mea. Ka akiakina rātou ki te hoki whakamuri, ki te kimi i te take, ki te whakarongo ki ngā kupu whakahāwea, ki te hanga anō i te rārangi o wai i kī, i whakaae hoki ki tēhea mahi, ā, ki te whakatū tere i ngā tukanga hou kia kore ai e pā anō. Ko te tikanga, kua tōmuri kē mō ētahi rā, mō ētahi wiki rānei. Mā te tukanga kawe-ake aunoa a PaT, ka kitea ngā take i te wā tonu, kia tere ai te mahi a ngā kaiārahi, te whakatika i ngā pūtake, me te wawao i mua i te piki haere o ngā raruraru. Ka whakahokia mai te wā, ka whakaitihia te ahotea, ā, ka neke atu i te whakautu ki ngā raruraru i te pito raro o te pari, ki te aukati i aua raruraru i te tihi.

Ngā akoranga mai i ngā take kua piki ake. Ehara ngā take ka piki ake i te mea tūpono noa: he tohu tonu nō tētahi raruraru hōhonu ake. Heoi, kotahi tonu te kōrero pono: ki te kore ngā kaimahi e whakamahere, kei te whakarite rātou kia kore e tutuki pai ngā mahi. Ko te nuinga o ngā take ka piki ake ka taka ki tētahi o ēnei kāwai: - Kāore anō kia tino whanake ngā pūkenga whakamahere: koinei te take e tino kitea ana. Me whai ēnei kaimahi i ngā pūnaha whakamahere pai ake, i te tautāwhi, i te whakangungu rānei mai i ngā kaiwhakahaere hei whakapakari i ō rātou pūkenga. - Kāore i te mōhio ki te mahi, ehara i te mangere: he maha ngā wā ko te kore e tutuki i ngā wā kati he karanga āwhina huna. Mēnā i mōhio rātou ki te whakamahere, kua whakamahere kē. Kāore anō kia whakaakona ki a rātou te āhua o te mahi pai, ā, kāore hoki rātou i whai i te kaupapa ki te rapu māramatanga. - Kua kore e aro, kei te huna rānei: ki te kore he pūnaha pēnei i a PaT, he māmā noa te huna i te kore tutuki mahi ki muri i ngā kupu whakahāwea, te uaua, te noho puku rānei. - Kāore i rawaka ngā rauemi: i ētahi wā, he nui ake te taumaha o ngā mahi i te kaha e wātea ana. Kāore anō ēnei kaimahi kia tino mātau ki te whakahaere pakihi kia whakaara ake ai i tēnei take hei tono pakihi, nō reira ka pau te kaha, ka taka rānei ngā mahi.

Te hono i te Pono ki ngā Mahi ki te kirimana mahi. He rawe te nuinga o ngā kaimahi: he ngaio, he kakama, ā, e ū ana ki te mahi i tā rātou i kī ai ka mahia e rātou. Ki a rātou, he mea māori noa te tirotiro i tā rātou rārangi mahi ia rā, me te whakamōhio i ngā tūpono whakaroa i mua i te pānga mai: e hāngai ana tēnei ki ā rātou mātāpono matatika. Heoi anō, i roto i tētahi umanga tuku ratonga, ehara te whakamahere me te whakaoti mahi i runga i te wā i te mea kōwhiri noa: he tino kaupapa ēnei. Ko te mea pōuri, ka whakaae ētahi kaimahi ki tēnei kawenata ā-pāpori, engari kāore e ū ki tā rātou i whakaae ai. Nā konei ka tūtohu a PaT kia herea ōkawatia he whakatauranga iti rawa mō te Pono ki ngā Mahi (hei tauira, kia neke ake i te 90%) ki te kirimana mahi. E ai ki ngā wheako o PaT, he nui noa atu te 10% hei kapo ake i ngā raruraru tūturu ka ara ake i te wā e whakararu ana te ao. He māmā noa iho te pupuri i te 100% o te Pono ki ngā Mahi: tirohia ō mahi ia rā, ā, ki te tūpono ka hipa te rā kati, tonoa he rā hou. Ka pā te kino ki tō ahurea mahi i te kore e taea e te tangata tēnei. Ina whakahaerehia te paerewa i roto i PaT, ā, ka tutuki i te katoa, ka piki te taumata o ngā mahi a te whakahaere me tōna ahurea, nā te mea ka whakahaeretia ngā whakaroa i mua i te takahitanga o ngā tūmanako, ka whakakorehia hoki tētahi o ngā tino pūtake o te ahotea i te nuinga o ngā kamupene. Mā tēnei kupu iti o te kirimana e huaki he ara ki ngā mahi tino hiranga. Ā, i ngā wā onge ka kore tonu tētahi e tutuki i te paerewa, ka whai koe i tētahi anga mārama, tika hoki hei mahi wawe, kaua e moumou wiki ki te whai taunakitanga i muri mai.

Tauira kupu mō te kirimana. I te nuinga o ngā kamupene, kua tōmuri kē te tīmatanga o te whakahaere i ngā mahi a te kaimahi, arā, te rā tuatahi. Kia kitea rā anō ngā raruraru, me whakapau rā koe ki te whakahiato i ngā kōrero mō ngā hapa, kātahi ka pau he wiki ki te whakarite i tētahi tukanga aroturuki ōkawa. Ka hurihia e PaT tēnei āhua: ka tīmata te whakahaere i te rā tuatahi. Nā te kitea tonutanga o ngā mahi me te ara matihiko mārama kua whakaritea kētia, ka karo koe i te pōkaikaha, i ngā wiki o te ahotea, ā, ka tere, ka tika hoki tō mahi mai i te wā tonu e hiahiatia ana. Ka penei pea te tuhi o tētahi rara mahi: "I te mea he whakahaere tuku ratonga mātou, ka whakaarohia te whakamahere whai hua me te whakahaere wā hei tino mahi e hiahiatia ana mō te tūranga. E tūmanakohia ana kia mau tonu i ngā kaimahi he whakatauranga Pono ki ngā Mahi e 90% neke atu rānei, e ai ki te inenga i te tūāpapa PaT. He māmā te whakatutuki i tēnei, ahakoa i ngā wā e nui ana te mahi: me whiriwhiri noa ngā rā kati. Ki te kore e tutuki tonutia tēnei paerewa, ā, kāore he take whaitake, tērā pea ka kīia he take e pā ana ki te mahi a te kaimahi, ā, ka whakahaerehia pea i runga i te tukanga whakapai ake i ngā mahi a te kamupene, i tāna tukanga whiu rānei."

Whakamutua te huringa mutunga kore o te whakahaere mahi. Mā te Whakapiki Aunoa, ka taea e koe te whakamutu i te huringa o te tīmata anō i ngā wā katoa ka hapa. Engari i te whai haere i ngā tohu o te raruraru me te tuhi anō i ngā mahere mahi, ka hoatu e PaT ki ngā kaiwhakahaere tētahi tohu kotahi, whānui hei arotahi mā rātou: ko ngā mahi kua piki ake ki te kaiwhakahaere, te tohu tino mārama o te whakamahere hē. Ahakoa he aha te momo mahi, he ōrite tonu te pūtake o te raruraru: te kore tutuki i ngā rā kati me te kore kōrero. Mā tēnei huarahi e ārahina ana e te raraunga, e herea ana ki tētahi ine mahi matua mārama kotahi, ka whakakore i ngā kare ā-roto me te whakahāwea e pōkaikaha ai ngā kōrero mō te mahi. Ka whakakore i te rangirua mō te uaua, te whānuitanga rānei o tētahi mahi, ā, ka whakakapi ki tētahi pātai kotahi: i whiriwhiria anō rānei te rā kati, kāore rānei? He tere ake, he tōkeke ake, ā, he iti ake te whakararu mō te katoa. Ina noho ngā mahi hei pūtake mō te mahi pai, ā, ka whakatikaina te kore ū ki ngā rā kati, ka pai ake ngā mea katoa.

Te whakamahi i ngā raraunga mō ngā pikinga. Mā ngā raraunga mārama mō ngā pikinga, ka taea e tētahi pakihi te: - neke i ngā kōrero mai i te titiro whakamuri, me te whakahāwea me ngā kupu whakapae mō te take kāore i tutuki ai ngā hua mahi i ngā tūmanako, ki ngā rongoā whakamahere pai ake me ngā rautaki whakawhiti kōrero e tutuki ai, e hipa ake ai rānei i ngā tūmanako ā muri ake; - whakatika wawe i te ngoikore o te mahi mā te tautoko me te whakangungu e hāngai pū ana; - whakarite kia kawea te haepapa mā te whakapūmau i ngā tūmanako mō te tūranga i raro i te horopaki o te kirimana mahi, me te anga whakamua i runga i te āhua tika.

Te hua. Mā te whakatinana i tētahi tūmanako kotahi kāore e taea te whiriwhiri anō (kia kaua ngā mahi e piki ake ki te kaiwhakahaere), ka akiaki a PaT i te panoni whanonga ōrite. Ko te hua, he ahurea kawe haepapa, he pai ake te mahi, ā, he iti ake ngā raruraru ohorere i te meneti whakamutunga e whakararu ana: arā, he ahurea kamupene tino rawe.

Te whakakore i tētahi pikinga

Hipanga 10

Ka kōrero te kaiwhakahaere ki te kaimahi mō te pikinga. Ka tirohia ngātahitia te rārangi mahi a te kaimahi, ka aromatawaihia tōna nui o ngā mahi me ngā pūnaha whakamahere. I taua wā, ka whakamārama anō te kaiwhakahaere i te hiranga o te whakahaere mahi me te whiriwhiri wawe i ngā rā kati, hei whakapai ake i te ingoa o te kaimahi me te whakaiti i te ahotea.

Hipanga 11

E rua ngā ara e taea ai e te kaimahi te tango wawe i ngā mahi pikinga katoa e pā ana mai i te rārangi whakahaere: - Whakaoti i te mahi taketake. Kia oti te mahi taketake, ka tangohia aunoa ngā pikinga katoa e pā ana i ngā pakitara mahi a te katoa, ā, kāore he take kia whai anō. - Whiriwhiri i tētahi rā kati hou. Ina whakaarohia tētahi rā kati hou, ahakoa kua hipa kē te rā kati o mua, ka whakaarohia e PaT kua hoki te mahi ki raro i te mana whakahaere. Ka whakakorea ngā pikinga katoa a ngā kaiwhakahaere, ā, ka haere tonu te mahi me te mārama anō.

Hipanga 12

Ka taea e tētahi kaiwhakahaere ka whiwhi i tētahi mahi whakawhitinga ki te taumata teitei ake te whakaroa i te rā kati o taua mahi mēnā e tika ana, kia kore ai e tukuna he mahi whakawhitinga ki te taumata teitei ake ki tōna ake kaiwhakahaere. Hei tiro i te hītori o ngā whakawhitinga, ka taea e ia te pāwhiri i te ata mōhiohio karaka kei runga i tana mahi whakawhitinga. Me mahi ngātahi hoki ngā kaiwhakahaere me ā rātou kaimahi i mua i te puta o ngā raruraru, kia ārai ai i ngā whakawhitinga ā muri ake. Ko te Whakawhitinga Aunoa ki te Taumata Teitei ake he whakahaere whai whakaaro ake, he tīma pakari ake: nā te mea kua kitea ngā wero o te whakamahere, ka whiwhi ngā kaimahi i ngā whakangungu me ngā pūnaha e tika ana kia eke panuku ai.

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Kei tēnei whārangi

  • Ngā Hipanga
  • Te āhua o te whakakake
  • Hipanga 1
  • Hipanga 2
  • Hipanga 3
  • Hipanga 4
  • Hipanga 5
  • Hipanga 6
  • Hipanga 7
  • Hipanga 8
  • Hipanga 9
  • Te whakamahi i ngā mahi kawe-ake hei whakapiki i te pai o ngā mahi
  • Te whakakore i tētahi pikinga
  • Hipanga 10
  • Hipanga 11
  • Hipanga 12
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