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Super User

  • ○Company Structure: departments, job titles and roles (not passed yet)
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  • ○How to set up your SD Map (not passed yet)
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  • ○How to edit an existing Bulletin Board Post (not passed yet)
  • ○System Config: company settings (not passed yet)
  • ●System Activity: escalations, logins, emails and more (this page)
  • ○Manage users (not passed yet)
  • ○SD Workflows - Workflow Settings (not passed yet)
  • ○SD Workflows - Multi Submit (not passed yet)
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  • ○Connections: linking PaT to Microsoft 365 (not passed yet)
  • ○LMS Metrics - If you can't measure it, you can't manage it (not passed yet)
  • ○How to create a campaign for the PaT Lite training portal (not passed yet)
  • ○Pacing recertifications and escalations (not passed yet)
  • ○LMS Feedback: learner ratings and comments (not passed yet)
  • Company Structure: adding a new user
  • Company Structure: customer companies
  • Company Structure: departments, job titles and roles
  • Company Structure: modules for a site or a country
  • Company Structure: process categories
  • Connections: linking PaT to Microsoft 365
  • Forms - API Integration
  • How to create a campaign for the PaT Lite training portal
  • How to edit an existing Bulletin Board Post
  • How to set up your SD Map
  • LMS Feedback: learner ratings and comments
  • LMS Metrics - If you can't measure it, you can't manage it
  • Manage users
  • Pacing recertifications and escalations
  • PaT Business Unit Template Overview
  • SD Workflows - Multi Submit
  • SD Workflows - Workflow Settings
  • System Activity: escalations, logins, emails and more
  • System Config: company settings
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0/46
Foundation
0/43
Practitioner
0/37
Advanced
0/20
Super User
Super User quizzes: 0 of 20 passed
  • ○Company Structure: departments, job titles and roles (not passed yet)
  • ○Company Structure: modules for a site or a country (not passed yet)
  • ○The org chart (not passed yet)
  • ○Company Structure: process categories (not passed yet)
  • ○Company Structure: adding a new user (not passed yet)
  • ○Company Structure: customer companies (not passed yet)
  • ○How to set up your SD Map (not passed yet)
  • ○PaT Business Unit Template Overview (not passed yet)
  • ○How to edit an existing Bulletin Board Post (not passed yet)
  • ○System Config: company settings (not passed yet)
  • ●System Activity: escalations, logins, emails and more (this page)
  • ○Manage users (not passed yet)
  • ○SD Workflows - Workflow Settings (not passed yet)
  • ○SD Workflows - Multi Submit (not passed yet)
  • ○Forms - API Integration (not passed yet)
  • ○Connections: linking PaT to Microsoft 365 (not passed yet)
  • ○LMS Metrics - If you can't measure it, you can't manage it (not passed yet)
  • ○How to create a campaign for the PaT Lite training portal (not passed yet)
  • ○Pacing recertifications and escalations (not passed yet)
  • ○LMS Feedback: learner ratings and comments (not passed yet)
  1. Documentation
  2. Super User
  3. System Activity: escalations, logins, emails and more

System Activity: escalations, logins, emails and more

Summary System Activity, in the System Administration menu, shows what PaT has been doing for the company. Its tabs cover escalations, sign-ins, the email queue, recertifications and bulletin board…

On this page
  • Escalations
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Sign-ins
  • Step 1
  • The email queue
  • Step 1
  • Step 2
  • Recertifications
  • Step 1
  • Step 2
  • Bulletin board posts
  • Step 1
  • Step 2

Summary System Activity, in the System Administration menu, shows what PaT has been doing for the company. Its tabs cover escalations, sign-ins, the email queue, recertifications and bulletin board posts.

Escalations

Step 1

On your dashboard, open System Administration and click System Activity. It opens on Escalations.

Step 2

The top half is for escalations due to modules and audits not completed by their due dates. Search by first name, or click All, to list the people with them.

Step 3

The lists beside it show the escalation tasks, with the date created, assignee, deadline, task description, status, whether the test was passed, when it was last sat, and whether the escalation is done and active.

Step 4

The bottom half does the same for ordinary tasks not completed by their due dates.

Sign-ins

Step 1

Click Login to see charts of unique sign-ins per day, unique mobile sign-ins per day and sign-ins per hour.

The email queue

Step 1

Click Email to see the emails PaT has queued, with the address, subject, queue type, queue date, failure count, whether it was cancelled, when it is processed and whether it has been.

Step 2

Use Search for to find one. Each row has Resend Email and Cancel buttons.

Recertifications

Step 1

Click Recertifications. Choose the number of historical days and of forecast days, then click Refresh.

Step 2

The charts show historical recertifications, forecast recertifications and throttled recertifications (see the module Pacing recertifications and escalations).

Bulletin board posts

Step 1

Click Bulletins to list every bulletin board post, with its date, author, header, comment, image and status.

Step 2

Search by name, header or comment, or sort by any field. Each post has Delete, and changes are saved with Submit.

Check yourself

Checking your PaT sign-in…

PreviousSD Workflows - Workflow SettingsNext System Config: company settings

On this page

  • Escalations
  • Step 1
  • Step 2
  • Step 3
  • Step 4
  • Sign-ins
  • Step 1
  • The email queue
  • Step 1
  • Step 2
  • Recertifications
  • Step 1
  • Step 2
  • Bulletin board posts
  • Step 1
  • Step 2
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