Task Integrity: what it is and why it drops

Summary Your Task Integrity score shows how reliably you complete tasks on time. It is measured over a rolling 90-day period: the share of the tasks you completed in that period that were finished on or before their due date. Completing a task after its deadline lowers the score. Postponing a task before its due date (a Deadline Negotiation, or DN), or rejecting a task that isn't meant for you, keeps it at 100%. You can see your score at the top of the screen, and track what has affected it in the Activity tab.

Steps

Why Task Integrity matters. Measuring task integrity in the workplace is essential for ensuring quality, accountability and compliance. It helps maintain standards, promotes employee responsibility and facilitates performance evaluation, so it is crucial for effective task management and organisational success. The steps below cover how the score works (the calculation and its rolling 90-day period), how PaT tracks it in the Activity tab, how to trace what has affected your score, and how to keep it at 100% all the time by rejecting a task or postponing it (DN).

Step 1

Your Integrity Score is shown as a percentage at the top of the screen, just right of your photo, above the word Integrity.

Step 2

A score of 100% means all the tasks you have completed in the last 90 days were finished on or before their due dates. It shows the business that you are reliable and good at managing your time and commitments: staff with high Task Integrity scores are seen as more trustworthy and better planners than those with lower scores. That is why the score matters. Keeping it high is not about rushing tasks, but about good planning and communication.

Completing a task after its deadline

Step 3

On your Task Wall, your tasks sit in columns by when they are due, such as Overdue and Today. Click a task in the Overdue column. The task's panel opens on the right of the screen.

Step 4

Suppose you have now completed the task, but after its deadline. In the row of icons in the panel, click the green tick to request to close it (RTC).

Step 5

In the Confirm box, click OK to complete the task. Note: Completing a task after its due date lowers your Integrity Score. The last part of this module shows by how much.

Keeping your score at 100%

Step 6

Click a task in the Today column. It is due today, so there is still time to act on it.

Step 7

If you need more time to complete the task, click the question mark in the panel's row of icons to postpone it. This is called a DN (Deadline Negotiation). The PLEASE DETAIL WHY YOU WISH TO POSTPONE box opens. Note: Postponing tasks before their due date is normal and expected: professionals typically negotiate 20–30% of their tasks. The key is to DN as early as possible. This gives the Assignor time to adjust plans, manage stakeholders and stay on track. Staff who communicate deadline risks early are invaluable: they help the team handle life's challenges while still getting results.

Note. Minimise last-minute DNs. When you regularly DN at the last minute, PaT records this in the background. This behaviour often stems from poor planning and time management, and it disappoints Task Assignors. Take all deadlines seriously: low Task Integrity reflects on your reliability. If you are struggling, seek planning and time management training through PaT's tools to avoid missed deadlines.

Step 8

To postpone a task you need to give further details. In the text box under PLEASE DETAIL WHY YOU WISH TO POSTPONE, type why you need more time.

Step 9

Below the box, click please select a new deadline date. A date selector opens.

Step 10

Click the new date, such as tomorrow's date if you need one more day, then click OK at the bottom of the date selector. To change the time as well, use the time selector above the dates.

Step 11

Click PRESS TO POSTPONE.

Step 12

Your postponement request is sent, and now needs approval. If you set the task for yourself, refresh the page and the task is postponed automatically. Note: On your Task Wall, the task turns purple. PaT uses colours to show task status: purple means the task is under DN, waiting for the Assignor to approve or decline it. While a task is under DN, PaT pauses measuring task compliance, so your score is safe.

Step 13

Open another task from your Task Wall. If you don't think the task is meant for you, can't do it, or don't have enough information, click the reject button (a cross in a circle) in the panel's row of icons. You'll be asked to give a reason. Rejecting removes the task from your PaT and won't affect your score.

Step 14

If instead you have completed the task, click the green tick. Because it is done before the due date, your Integrity Score will stay at 100%, or improve if it was lower.

Step 15

In the Confirm box, click OK.

Step 16

Back on your Task Wall, the task you postponed shows its new due date. When you have completed it, click the task to open it.

Step 17

Click the green tick. Because the task is completed on time, your Integrity Score will stay at 100%, or improve if it was lower.

Step 18

In the Confirm box, click OK to complete the task.

Seeing what changed your score

Step 19

Refresh the PaT page in your browser, to see how the tasks you have just completed have affected your Integrity Score.

Step 20

After the refresh, the score at the top of the screen has changed: for example, it may drop from 100% to 98.85%. The next steps show how to find out why.

Step 21

Click the Activity tab on the left edge of the screen. The my Task Integrity panel opens, with your score and rankings at the top.

Step 22

Click Completed in last 90 days, below the score. The tasks you have completed in the last 90 days are listed below it.

Step 23

Scroll to the very end of the list. Each task is numbered (count: 1, count: 2 and so on), so the count on the last task is the number of tasks you have completed in the last 90 days, for example 87.

Step 24

Click Overdue in last 90 days, next to Completed in last 90 days.

Step 25

The list shows the tasks you completed after their due date in the last 90 days, such as the overdue task you have just completed. These are what make your Integrity Score drop.

Step 26

The calculation is: (Total tasks completed in the last 90 days - Tasks completed not on time) / Total tasks completed in the last 90 days For example, with 87 tasks completed and 1 of them late: (87 - 1) / 87 = 0.9885, an Integrity Score of 98.85%. If you then received a new task and completed it on time, your Task Integrity score would increase to 98.96%. After 3 months, an overdue task is removed from the calculation.

Tip. Complete your tasks on time. If you can't complete a task on time, request to postpone it to another date as soon as possible: this simple act keeps your Task Integrity at 100%. If you complete a task after its due date, it will lower your Integrity Score, based on the tasks you have completed in the last 90 days.