Getting help: the PaT Helpdesk

Summary The Helpdesk icon at the top of your dashboard opens the PaT Helpdesk form, which sends your question or problem to the PaT Helpdesk team.

Steps

Step 1

At the top of your dashboard, click the Helpdesk icon (its tip reads "Helpdesk").

Step 2

The PaT Helpdesk form opens. Fields with a red star must be filled in.

Step 3

In Who Am I, choose your name from the list of people in your company.

Step 4

In "What category does your query relate to?", choose the closest match: Education (Seeking help on how to do something in PaT), Password help, MFA help, My Integrity score has dropped, PaT is broken, Modification Request or Other.

Step 5

In "Please detail your query here", describe what you need. You can paste screenshots straight into this box.

Step 6

To attach files, drag them into "Upload files here", or click "browse and upload a file".

Step 7

Click Submit to send your query to the PaT Helpdesk.

Step 8

If you decide not to send it, close the form with the cross at its top right.